Responsible Gaming at hb999

Our Commitment to Responsible Gaming

At hb999, responsible gaming is not just a policy — it is a core part of who we are. We are committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. Whether you enjoy cricket betting, live casino games, or slots, we want your experience to remain enjoyable and within your personal limits.

Gambling is a form of entertainment, and like all entertainment it should be experienced responsibly. Setting personal limits, understanding the odds, and knowing when to stop are the three pillars of healthy gambling. hb999 provides practical tools directly in your account to help you manage each of these areas.

Your Responsible Gaming Tools

Age Verification and Under-21 Protection

hb999 requires every new player to confirm they are 21 years of age or older before creating an account. Proof of identity and age may be requested at any time, particularly before processing a withdrawal. Players who cannot provide satisfactory documentation will have their accounts suspended until verification is complete.

Parents and guardians in Bangladesh are encouraged to use parental-control software and to keep login credentials private. If you discover that a child has been using your hb999 account, contact our support team at once so we can investigate and assist appropriately.

Deposit Limits and Time-Out Options

Keeping control of your spending is straightforward with hb999's built-in limit tools. You can apply restrictions at any time from your account settings, and increases to any limit will only take effect after a mandatory 24-hour cooling-off period — an intentional safeguard to prevent impulsive decisions.

How Deposit Limits Work

You can choose from three limit periods to match your budgeting style:

• Daily limit — caps the total amount you can deposit in any single calendar day.
• Weekly limit — controls your total deposits across any rolling 7-day window.
• Monthly limit — provides the widest budget view, covering any rolling 30-day period.

Time-Out and Session Breaks

If you feel you need a short pause from gambling activity, a time-out lets you temporarily deactivate your account. Available durations are 24 hours, 7 days, and 30 days. During a time-out, all deposits and betting are blocked. The time-out cannot be cancelled early — it runs its full duration, giving you genuine breathing space before returning to play.

Self-Exclusion Programme

For players who feel that gambling is genuinely becoming a problem in their life, hb999 offers a formal self-exclusion programme. You can request exclusion for a minimum period of 6 months, 1 year, or permanently. Once a self-exclusion is activated, your account is fully suspended, all marketing communications are stopped, and you will not be able to reopen the account until the exclusion period has ended — and in the case of permanent exclusion, never.

To activate self-exclusion, contact our support team via the email listed in the footer. Our team will process the request within 24 hours. We will also do our best to identify and close any duplicate accounts to ensure the exclusion is effective across all your hb999 activity.

Are You Gambling Responsibly? A Self-Assessment

Honest self-reflection is one of the most effective ways to catch problem gambling early. Ask yourself the following questions. If you answer yes to two or more, we strongly encourage you to use our limit and exclusion tools or to seek further support.

• Do you spend more money on gambling than you originally planned?
• Do you gamble to escape stress, anxiety, or problems in your daily life?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel irritable or restless when you try to cut back or stop gambling?
• Has gambling caused tension or arguments with family or friends in Dhaka or elsewhere?

Frequently Asked Questions